Dear Customers,

Please choose carefully as refunds or exchanges are not normally given.  We are not obligated to give a refund if you simply change your mind, decide you do not like the product or have no use for it.  We will happily replace any purchase with the exact model if the goods defect within the first 60 days of the warranty period.  After the initial 60 days we reserve the right to send the item off for repair.

This policy is in line with both your rights and ours laid out by the Department of Consumer and Employment Protection.  Please see the following site below for more information on your rights and ours:

http://www.docep.wa.gov.au/ConsumerProtection/Content/Shopping/For_consumers/Can_I_take_it_back_or_get_a_re.html

REMEMBER:  We are here to answer all your questions before you decide to purchase so you can be sure that you are making the right product choice for your individual needs.  You can see answers to some of the most common questions people ask before purchasing on our FAQS page, otherwise please visit our CONTACT page to phone or email us.